Alma Case Study

Alma utilizes Time To Know (T2K) Echo to successfully provide online
certifications, and reduce training costs by 30% and training time by 66%

Key Results

Reduced travel cost by

20%

Decreased Technical Expert Team by

25%

The Company

Alma is a global innovator of laser, light-based, radio-frequency and ultrasound solutions for the aesthetic and surgical markets.
It provides energy-based answers for the surgical, medical aesthetics and beauty markets, delivering cutting-edge technologies to their partners and customers. The company believes in the power of science, redefining the industry through an endless desire to innovate and drive the global industry forward. Since 2017 Alma is owned by Sisram Medical, a subsidiary of Fosun International, an international Chinese conglomerate.

The Challenge

Alma has a strong global presence across 80 countries worldwide, and all have to be synced and updated in the company's products developments.
These days the updates are delivered to employees by technical experts and performed face to face all over the world, which leads to high training costs. The travel load impacts technical experts’ motivation which translates to limited number of experts willing to travel.
Furthermore, as the company grows, there is a need to recruit and train more costly technical experts on an ongoing basis.
Above all, the company has no way to monitor and evaluate the effectivity of their employee training.

The Solution

Successful implementation of Time To Know Echo training platform, enables Alma to transform their existing, non-engaging content into rich and interactive content, move to blended learning environment (synchronous and asynchronous) and create a learning path for ongoing online certifications.
Thanks to Echo in-depth reports, Alma can also see a full real-time view of all courses' performance and engagement. Furthermore, identifying the struggling learners with Echo's actionable insights, allows Alma to help these learners just in time. Transforming into digital training reduces Alma’s travel costs by 20% and cuts technical expert team by 25%

Now with Echo we can deliver digital training to our employees worldwide, while saving training time and costly Technical Experts teams. We love to use Echo’s easy content creation and insightful reports, which help us understand what works and what doesn’t, so we can further improve our training.”

Oren Zarka | Director of Customer Service

Alma