Alma case study

Learn how Alma reduced their travel costs by 20% and increased the availability of technical experts by 40% with the TIME To KNOW platform

Key Results

 

Increase Revenues

20%

Increase Expert Availability 

40%

The Company

Alma is a global innovator of laser, light-based, radio-frequency and ultrasound solutions for the aesthetic and surgical markets. It provides energy-based answers for the surgical, medical aesthetics and beauty markets, delivering cutting-edge technologies to their partners and customers. The company believes in the power of science, redefining the industry through an endless desire to innovate and drive the global industry forward. Since 2017 Alma is owned by Sisram Medical, a subsidiary of Fosun International, an international Chinese conglomerate.

The Challenge

Alma has a strong global presence across 80 countries worldwide, and all have to be synced and updated with the company's latest products and developments. These days, the updates are delivered to employees by technical experts and performed face to face all over the world - leading to high training costs. The travel load impacts technical experts’ motivation which translates to a limited number of experts willing to travel. Furthermore, as the company grows, so too do costs as there is a need to recruit and train more technical experts on an ongoing basis. Above all, the company has no way to monitor and evaluate the effectivity of their employee training.

The Solution

The successful implementation of the TIME To KNOW training platform enables Alma to transform their existing non-engaging content into rich and interactive content, move to a blended learning environment (synchronous and asynchronous) and create a learning path for ongoing online certifications.
Thanks to TIME To KNOW's in-depth reports, Alma can also see a full real-time view of the performance and enagement results within all courses. Furthermore, identifying the struggling learners through TIME To KNOW's actionable insights, allows Alma to help these learners just in time. Transforming into digital training reduces Alma’s travel costs by 20% and increases the availability of technical experts by 40%.

Now with TIME to KNOW we can deliver digital training to our employees worldwide, while saving training time and costly Technical Experts teams. We love to use TIME To KNOW's easy content creation and insightful reports, which help us understand what works and what doesn’t, so we can further improve our training.”

Oren Zarka | Director of Customer Service

Alma